Privacy Policy

Wavio ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data when you use our WhatsApp API platform and related services.

We use your information to provide and improve the Wavio service, authenticate you, process subscriptions, send transactional emails (account alerts, billing), and detect abuse or fraudulent usage. We do not sell your data to third parties.

We share data only with: (a) Supabase for database hosting, (b) our infrastructure providers under data processing agreements, and (c) law enforcement when legally required. We have no advertising partners.

Account data is retained as long as your account is active. Message logs are retained for 90 days by default. You may request deletion of your data at any time by contacting support.

We use AES-256 encryption for stored API keys, bcrypt for passwords, and TLS for all data in transit. Access to production systems is restricted to authorised personnel only.

We use only technically necessary cookies for session management. We do not use tracking or advertising cookies. See our Cookie Policy for details.

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data; to object to or restrict processing; and to data portability. To exercise these rights, email privacy@wavio.com.

Our servers are hosted in data centres that may be located outside your country of residence. By using Wavio, you consent to the transfer of your data to these facilities under appropriate safeguards.

We may update this policy from time to time. We will notify you by email or an in-app notice at least 14 days before material changes take effect. Continued use of the service after that date constitutes acceptance of the updated policy.

For privacy-related questions or requests: privacy@wavio.com